ARW Home
Warranty Review

Overview

ARW Home has been a trusted provider in the home warranty industry for over 30 years, offering multiple coverage plans tailored to suit a wide range of customers. With its relatively affordable service fees, it may appear to be an excellent option for safeguarding your home’s systems and appliances. But is ARW Home really the best choice for you?

This comprehensive guide delves into ARW Home’s offerings to help you decide if it’s the ideal fit for your needs. Read on for an in-depth ARW Home review.

ARW Home, based in Boca Raton, FL, is a home warranty provider that has been operating since 2009. Backed by its parent company, AIG Warranty, which boasts over 30 years of experience in the warranty industry, ARW Home combines its expertise with a commitment to quality service.

The company provides various plans covering essential home systems and appliances, including kitchen appliances, heaters, air conditioners, plumbing, electrical systems, and even electronics. This comprehensive coverage makes ARW Home a versatile option for homeowners seeking to protect their investments.

ARW Home offers three tiers of warranty coverage: Total Max, Systems Max, and Appliance Max. These plans allow customers to select a program tailored to their specific needs, focusing on the appliances and systems they want to protect. While some overlap exists between the plans, this tiered approach provides flexibility for homeowners.

In addition to the core plans, ARW Home offers optional coverage for items like electronics, pools, sewer lines, and water lines. This expanded range of options makes ARW Home an excellent choice for those seeking customizable and comprehensive home warranty solutions.

Plans and Pricing

ARW Home’s warranty plans offer three main tiers of coverage, each varying in price and inclusions.

Appliance Max

Cost: $45.99/month

Coverage: This is ARW’s most basic plan, focusing solely on major household appliances. The plan covers:

• Built-in microwaves
• Dishwashers
• Garbage disposals
• Ranges, ovens, and cooktops
• Refrigerators (including the ice maker)
• Washing machines and dryers

The Appliance Max plan is ideal for homeowners looking for affordable protection specifically for their kitchen and laundry appliances.

Systems Max

Cost: $59.99/month

Coverage: This mid-tier plan focuses on essential home systems, excluding the appliances covered in Appliance Max. It includes:

• Central air and heating systems
• Interior electrical systems
• Plumbing systems and stoppages
• Water heater failures

Total Max

Cost: $84.99/month

Coverage: This comprehensive plan combines all coverage from the Appliance Max and Systems Max tiers and adds:

• Humidifiers
• Garage door openers
• Ceiling fans

Optional Add-Ons

For further customization, ARW Home offers additional coverage for:

• Pools
• Water lines
• Sewer lines
• Electronics

Filing Claims

In the past, ARW lacked an online option for submitting claims. Now, customers can take advantage of a straightforward online claim form, making the process more convenient. The form requires the following information:

Personal Details:

• First and last name
• Address, including state and zip code
• Phone number
• Email address (optional)

Service Details:

• The item needing repair
• Manufacturer and model number (mandatory when selecting an item)
• A description of the symptoms or issues the item is experiencing
• Best time to contact

The form includes a checkbox allowing ARW to charge the customer’s default payment method for the service fee. While ARW claims this step speeds up service, it is not optional, which may be a drawback for some customers.

Contract and Warranty Terms

ARW Home policies take effect 30 days after signing the agreement. This waiting period is designed to prevent customers from purchasing coverage solely to address pre-existing issues and then canceling the plan. There is a $49 cancellation fee, and customers must notify ARW in writing to terminate their coverage.

ARW imposes a total claim limit of $5,000 per 12 months. This cap applies collectively to all claims across systems and appliances covered by the plan. If a customer consistently hits the $5,000 limit, ARW reserves the right not to renew their coverage.

These terms highlight the importance of reviewing ARW’s policy details carefully to ensure it aligns with your needs and expectations. While the annual claim cap and cancellation process may deter some customers, ARW’s clear communication in the warranty contract helps avoid surprises.

Customer Support

If you’re shopping for a home warranty and have questions, you can reach out directly to an ARW Home Specialist for assistance:

• Phone: Call (855) 729-6217 to speak with a representative.
• Email: Send inquiries to customerservice@arwhome.com for detailed support.

The ARW team can guide you through plan options, coverage details, and other questions to help you find the best fit for your needs.

If you’re a current ARW Home contract holder and need support, you can reach their customer support team at:

• Phone: Call (888) 508-8886 for assistance.

Bottom Line

There are many benefits to choosing ARW Home as a home warranty provider. One standout feature is that customers can select their own technicians, which is quite rare in the home warranty industry and gives homeowners more control over the quality of service they receive. Additionally, ARW offers multiple coverage tiers, allowing customers to choose a plan that best suits both their coverage needs and budget. This flexibility makes ARW Home an appealing choice for those seeking tailored protection for their home systems and appliances.