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Sears Protect Review

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American Home
Shield Review

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2500+ qualified and experienced technicians

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Aditi Patel

Home Warranty Editor

Pros

  • Straightforward claim process
  • 180-day workmanship guarantee on repairs
  • Add-on coverage tailor plans to their specific needs

Cons

  • 2018 Bankruptcy Filing
  • Recent reviews suggest a decline in service quality

Overview

Sears Home Warranty has been providing coverage to homeowners since 1999, offering three primary plans along with optional add-ons to cover areas or items not included in the standard plans. Homeownership can quickly become costly when appliances and systems require repairs or replacement, especially since homeowner’s insurance typically doesn’t cover these issues unless caused by natural disasters. This is where a home warranty, such as those offered by Sears, can be a valuable safeguard.

While Sears is a well-established and trusted name in the home services industry, it’s important to evaluate their home warranty plans in detail. Let’s explore what Sears Home Warranty offers to determine if their coverage is the right fit for your needs and your home.

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Warranty Plans and Pricing

Sears Home Warranty provides three flexible plans: the Appliance Plan, the System Plan, and the Whole Home Plan. These plans cover a variety of appliances and systems, with the option to include additional coverage as needed.

A standout feature of Sears is their no-age-limit guarantee on appliances, allowing you to cover older items, like a 10-year-old refrigerator. Regardless of the plan chosen, there is a 30-day waiting period before coverage begins. During this time, Sears offers a 25% discount on repairs for appliances, water heaters, and HVAC systems. Additionally, all plans include an annual complimentary preventive maintenance check for your heating and cooling system.

Appliance Plan

  • Cost: $56.99 per month
  • Service Fee: $100
  • Coverage: Protects 11 major home appliances.

System Plan

  • Cost: $66.99 per month
  • Service Fee: $100
  • Coverage: Covers 11 major home systems. Appliances are not included, but you’ll receive a 25% discount on appliance repairs while under this plan.

Whole Home Plan

  • Cost: $89.99 per month
  • Service Fee: $100
  • Coverage: Combines the Appliance and System Plans, offering comprehensive protection for 10 major appliances and 11 major home systems, ensuring full-home coverage.

Add-On Coverage

Sears Home Warranty extends its offerings beyond the three primary plans by providing specialized options. For homeowners seeking focused coverage, there is an HVAC-Only Plan dedicated to central heating and cooling systems. Additionally, the Appliance and HVAC Plan combines coverage for major home appliances with HVAC systems, delivering a more holistic solution for home maintenance.

Pricing for these additional plans isn’t publicly listed, so reaching out to Sears directly is the best way to get up-to-date rate information.

Terms and Conditions

Sears Home Warranty places caps on claims to define the coverage limits for repairs or replacements. For individual home systems, the maximum claim amount is set at $12,000 per system. For appliances, the cap varies based on your plan, ranging from $3,500 to $6,000 per appliance. However, the total claim limit across all covered items for the contract term remains undisclosed. Sears Home Warranty provides protections for homes in all US states except Alaska. Sears Home Warranty provides protections for homes in all US states except Alaska.

No matter which warranty plan you select from Sears, each plan includes several additional benefits to enhance your coverage:

  • 10-day Workmanship/Repair Guarantee
  • 24/7 Customer Service
  • Full Product Replacement Options
  • Pre-screened, Reliable Technicians
  • Free Heating and Cooling Maintenance Checks Annually

These perks are designed to provide peace of mind and ensure quality service throughout the year.

Exclusions

Sears Home Warranty has several exclusions in its coverage. These include:

  • Permit, crane, removal, and disposal costs
  • Alterations, misuse, negligence, abuse, or poor maintenance
  • Missing parts, fire, power surges, and other unavoidable damages

Additionally, certain parts of equipment may not be covered, so it’s important to carefully review the contract for specific details. In some cases, instead of a repair or replacement, you might be offered a financial settlement to resolve the issue.

Customer Support

You can cancel your Sears Home Warranty plan without any charge within the first 30 days of signing the contract. However, if you choose to cancel after the 30-day period, a **$25 cancellation fee** will apply.

For assistance or to contact the Sears Home Warranty team, you can reach them via email at: ApptServices@searshomepro.com.

Bottom Line

Sears Home Warranty is a solid, average home warranty option, with a few notable features. One standout benefit is its free annual preventative maintenance check for your home’s heating and cooling systems, potentially saving you hundreds on early repairs. Additionally, the standard $100 service fee to schedule a vetted technician aligns with industry norms.

A unique perk is their 180-day service guarantee, which exceeds the typical 30 to 90-day industry standard. However, Sears’ pricing is on the higher end, ranging from $56.99 to $89.99 per month. The right plan for you will depend on your home’s coverage needs and the condition of your appliances and systems.

Overall, Sears is a well-respected name in the home services industry, and a warranty from them can provide valuable coverage and peace of mind for homeowners.

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