The Questions You Should Be Asking Your Home Warranty Company


The Questions You Should Be Asking Your Home Warranty Company

Oct 21, 2021 | Home Warranty

The Questions You Should Be Asking Your Home Warranty Company

Peri Elgrot

Home Warranty Editor

All homeowners, especially those with older homes, should have an appliance warranty plan. The average person is so eager to choose a plan that they forego research and rely solely on recommendations from friends and family instead. Although it may sound like a good idea in theory, practically speaking, choosing the right home warranty plan requires more than just depending on the word around town.

Online Research & Study

With a click of a button, anyone, anywhere can access pretty much anything out there; along with home warranty companies’ ratings and reviews.

We always advise our readers to research a variety of companies before settling on one. With that being said, while online research does indeed provide helpful information, it is also important to turn elsewhere before making a decision. Before signing a warranty contract, or any contract for that matter, it is crucial to ask a few important questions.

Questions For An Appliance Warranty Company

These are the questions you need to raise to your home warranty provider. If they fail to provide you with details or reply with very unclear, vague answers, they may not be the most reputable out there.

1. Tell me about your standard plans

Standard plans are usually the best-sellers for home warranty companies. Why is that the case you ask? They cover most basic systems and appliances, and they’re priced to sell. For those looking to purchase a standard plan, be sure to ask about annual premiums as well as coverage. Your best bet is to approach a few companies for a free quote. This will ensure you’ve received the most budget-friendly option.

2. How much can you claim? What’s the max limit?

You’ve probably heard companies claim they’ll replace an appliance that can’t be repaired. Unfortunately, this isn’t always the case. What they really mean is that they’ll give you some money to replace the damaged appliance with a similar model. What they forget to mention is that there is often a maximum on the amount that can be claimed. Some companies have a higher upper limit than others, so be sure to ask.

3. Is there a yearly increment in the annual premium?

Almost all home warranty companies increase the annual premium each year. Even if you didn’t claim anything in a given year, you may still face an annual increment. We recommend simply asking if they do in fact impose a yearly increment, and if so, how much it is.

4. What doesn’t my plan cover?

Although we wish it weren’t the case, there is no perfect home warranty plan out there. Not all damages to appliances are covered, and most companies will spell out what is covered, and what isn’t. If after reading the fine print, you still have questions, reach out to a representative and ask about coverage limitations.


5. What if my repair job needs a repair job?

What happens when you aren’t satisfied with the repair job? Customers have reported calling the home warranty company, paying the deductible twice and finishing the process with a big headache. Most reputable home warranty companies guarantee their repair jobs, something to definitely look out for in your search. Ask your potential provider whether they also have this sort of system in place.

6. How does the company handle disputes?

Most home warranty companies will tell you about their plans, pricing and coverage; rarely do you see a section about how they handle disputes. When most of these companies have a dispute with a customer, they prefer to leave the court out of the matter. This question is crucial, so don’t forget to ask it!

7. Is There A Deductible?

Ask about the company’s deductible amount. Most home warranties charge a service fee when filing a claim. The fee ranges in price from company to company. Decide how much you’re comfortable paying before committing to a policy with a deductible.

The Final Word

Before choosing a home warranty company, make sure to do a bit of research. It is also recommended to visit our website – and to read feedback hosted on our site from thousands of actual customers. Best of luck in your search to find the right home warranty company for you!